Dealing with Problem Employees

After you've investigated a problem or complaint, if you find that action is necessary, you'll need to deal with the employee in question. Prior to disciplining an employee for violating work rules or engaging in other workplace misconduct, ask yourself the following questions.

If after going through these questions discipline still seems appropriate, you should then proceed with the process. Be sure that the steps you follow are the most appropriate for the problem, since different discipline methods should be employed depending on the problem. Generally, you can choose one of two courses of action in dealing with the employee. You can:

On the whole, coaching is more desirable because it focuses on changing the behavior and retaining the employee. However, there are times when you want to penalize or punish an employee, and discipline is necessary in those instances. It's important understand the difference so that you can make an informed choice about your course of action.